Terms and Conditions
The agreement will commence on the date that the Agency accepts payment (inclusive of VAT), and as such, the Client is subject to these terms and the terms of the agreement provided.
Clients are required to be unattached and no longer living at the same address as a former partner. They are interviewed, and their identification is verified and checked.
Membership Packages and Service Descriptions
The information on this website describes the full range of services and features offered by Select Personal Introductions across all membership levels. Not all services, features or benefits described on this website are included in every membership package.
The specific services, introductions and features available to you are determined solely by the membership package you select and are set out in full in your individual Membership Agreement, which you will receive prior to or at the point of entering into a contract with us.
Where this website refers to services, features or benefits that form part of a higher membership tier than the one you have chosen, those services do not form part of your agreement with us and no representation on this website should be construed as including them within your chosen package.
Your Membership Agreement is the definitive document governing the services we will provide to you. In the event of any inconsistency between the content of this website and your Membership Agreement, your Membership Agreement shall prevail.
We recommend you read your Membership Agreement carefully before signing. If you have any questions about what is included in your chosen membership package, please contact us before entering into a contract.
The Service
The Agency provides introductions on the basis that all information supplied by the Client is true, accurate and complete. The Client is responsible for the accuracy of information they provide, and the Agency is not liable for the consequences of introductions made in reliance on information that proves to be false, incomplete or misleading. The Agency strongly advises all Clients to exercise their own reasonable judgement when meeting any introduction, including taking appropriate steps to verify information provided by third parties, as the Agency cannot verify the accuracy of information supplied by other members of its client base.
The Agency will use reasonable skill and care to arrange introductions that reflect the criteria set out in the Client’s Membership Agreement. Introductions are made in the Agency’s professional judgement, using the information and materials available to it, and are intended to be as closely compatible with the Client’s stated criteria as reasonably practicable. The Agency does not guarantee that any introduction will meet all of the Client’s criteria, or that any introduction will result in a relationship.
All information, personal details and materials provided to the Client by the Agency in connection with introductions are strictly confidential. The Client agrees to hold such information in confidence and to use it solely for the purpose of pursuing a personal introduction. The Client must not disclose any such information to any third party without the prior written consent of the Agency. This obligation of confidentiality continues after the Client’s membership has ended.
Consultation Booking Fee – Non-Refundable
The booking fee is a non-refundable charge for the consultation service and is not a deposit. This fee covers the time, preparation, and professional expertise involved in arranging and delivering your personal consultation. It is payable whether or not you choose to proceed with a membership following the consultation.
Should you choose to join within 7 days of your consultation, the booking fee will be deducted from the total cost of your membership.
Cancellation Rights
The Agency offers the Client a fourteen-day cooling-off period in which to cancel this agreement. The fourteen-day cooling-off period starts the day after the client agrees to go ahead with the service. Any payment made to the Agency within the fourteen days will be processed as normal.
If the Client wishes to cancel this agreement within the first fourteen days and prior to the expiration of the fourteenth day, the Client must do so by completing and sending the Agency a clear written notification of cancellation by email to info@selectservices.co.uk or in writing to Select, 111 Piccadilly, Manchester M1 2HY.
Where the Client has given consent to start the service within the fourteen-day cooling-off period and subsequently cancels within that period, the Agency reserves the right to charge for any work or services carried out up to the point at which the cancellation notice is received. A partial refund will be provided accordingly, with the following deductions applied where applicable: initial account setup and onboarding £300; profile processing £195; data entry, initial searches, and administration £300; bio, coaching, and photography £500; other associated services where applicable £250-£500.
The Client may terminate their membership at any time following the fourteen-day cooling-off period by providing the Agency with written notice at least 30 days before the intended termination date. The Client acknowledges and agrees that the Agency shall retain the full registration fee to cover the upfront investment of time and resources, which includes, but is not limited to, interviewing, communications, payment processing, account management, administration, personal data entry and profile updates, preliminary checks, photograph uploads, and initial partner searches. The Client further understands and agrees that once the service has commenced, the Agency is not liable to refund any fees.
The Client acknowledges that certain services provided by the Agency may incur additional fees beyond the standard registration fees. These additional fees will be clearly communicated to the Client prior to the provision of the service, and the Client’s consent will be obtained before any such charges are incurred. The Client agrees to pay any such additional fees in accordance with the terms specified in the Agency’s membership agreement.
We reserve all rights to terminate the agreement in the following circumstances:
- Where the Client has breached the confidentiality of another member to any other third party by the act of providing access to another Client’s private information.
- Where, in our sole opinion, the Client’s behaviour is considered inappropriate either towards another member or a member of staff. This includes (but is not limited to) any manner/communication that is abusive or deemed offensive, is dishonest, fraudulent, of a criminal or malicious nature and/or derogatory, defamatory, slanderous or libellous against the Agency or another Client to any third party.
- Where the Client has provided false and/or misleading information.
- Where the Agency has received a serious complaint about the Client and where, in the sole opinion of the Agency, the complaint is considered justified.
- Where the Client has breached some other term of the membership agreement.
General
For operational reasons, the Client’s agreement may be reassigned if the Agency (at any stage) feels that it would be beneficial to connect to other relevant businesses or chooses to transfer and/or reorganise the business structure. Otherwise, the agreement is non-transferable. The Agency adheres to the Data Protection Act, and as such, the Agency will treat the Client’s information in strict confidence. It will not share such information without the Client’s consent to any third party outside of Select, its business organisation and activities and/or personal introduction agencies industry where it is necessary to carry out its duties/obligations.
The terms of membership will be subject to English law, and the English courts will have jurisdiction in any respect. If any provision is found by an English court to be unenforceable, this shall not affect any other provision of the agreement, and as such, all other provisions will remain in full force and effect.